Privacy policy

Last Updated: 29.10.2025

1. Company Information

This website and the provision of accommodation services relate to:

Company: PILASA D.O.O.
Registered Office: KRALJA ZVONIMIRA 70, 51521 PUNAT, Croatia
VAT ID: 31873619790
Registered at: Commercial Court in Rijeka
E-mail: info@villaspunat.eu
Telephone: +38640668278

2. What Data We Collect

We only collect the personal data necessary to provide our services, including:

First and last name
Contact information (email address, telephone number)
Residential address
National ID card or passport number (in accordance with legal obligations)
Payment information
Accommodation preferences
IP address and cookies (if you use our website)

3. Purpose and Legal Basis for Data Processing

We process your data for the following purposes and on the following legal bases:

For the performance of a contract: reservation and provision of accommodation services
For compliance with legal obligations: registration of guests, issuing invoices, bookkeeping
Based on your consent: sending promotional offers and notifications
Based on legitimate interest: improving our services and user experience, protecting IT systems
For statistical analysis (anonymized data)

4. Who Has Access to Your Data

Your data will not be forwarded to third parties except in the following cases:

To competent authorities when legally required (e.g., eVisitor, Tax Administration)
To partners and service providers on our behalf (e.g., booking systems, IT support), under data processing agreements
To banks and payment service providers for payment processing purposes
Outside the EU only if an adequate level of data protection is ensured (e.g., EU standard contractual clauses)

5. How Long We Keep Your Data

We keep your personal data:

As long as it is necessary to achieve the purpose for which it was collected
In accordance with applicable laws – e.g., invoices are kept for 11 years
Data collected based on consent is kept until the consent is withdrawn

6. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete data (“right to be forgotten”)
Restrict processing
Transfer data to another data controller
Object to processing
Lodge a complaint with a supervisory authority: Agency for the Protection of Personal Data – AZOP (https://azop.hr)

To exercise your rights, please contact us via email: info@villaspunat.eu

7. Data Security

We take appropriate technical and organizational security measures to prevent unauthorized access, loss, alteration, or misuse of personal data.

8. Automated Processing and Profiling

We do not use automated decision-making or profiling that could have legal or significant effects on you.

9. Cookies

Our website uses cookies for:

Basic functionality
Website visit analysis (e.g., via Google Analytics)
Marketing purposes (if applicable)

Upon your first visit, we will request your consent to the use of cookies. You can disable cookies in your browser settings or through the “Cookie Settings” on our website.

10. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. All changes will be published on our website with an updated effective date.

11. Contact

For any questions regarding your personal data, please contact:

PILASA D.O.O.
Kralja Zvonimira 70
51521 Punat

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